Accessibility Statement

Vortex Retail Partners Limited is committed to ensuring our website is accessible to as many people as possible, regardless of ability or technology.

1. Our commitment

We believe everyone should be able to access information about our services with ease. We treat accessibility as an ongoing effort and continually work to improve the experience for all users, including those who rely on assistive technologies.

2. Standards we aim for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These internationally recognised guidelines help make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

3. Measures we take

• Using semantic HTML and a clear, consistent page structure;
• Maintaining sufficient colour contrast between text and background;
• Providing descriptive labels for interactive elements and images;
• Ensuring the site is navigable using a keyboard;
• Designing responsively so content adapts to different screen sizes and zoom levels; and
• Reviewing accessibility as part of our website updates.

4. Known limitations

Despite our efforts, some content may not yet be fully accessible. Where third-party content or components are used, we may have limited control over their accessibility. We are committed to addressing any issues we identify and welcome reports from users.

5. Getting help

If you have difficulty accessing any part of our website or need information in an alternative format, please contact us and we will do our best to provide the information you need in a way that works for you.

6. Feedback

We welcome your feedback on the accessibility of our website. If you encounter barriers or have suggestions for improvement, please let us know — your input helps us make the site better for everyone.

7. Contact us

To request assistance or share accessibility feedback, email us at hello@vortexretailpartners.com. We aim to respond within five business days.