Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website of Vortex Retail Partners Limited and, where applicable, set out the general framework for our services. Please read them carefully.

1. Introduction

This website is operated by Vortex Retail Partners Limited, a company registered in England & Wales with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. References to "we", "us", and "our" are to Vortex Retail Partners Limited.

2. Definitions

"Website" means the website located at our domain and all associated pages. "Content" means all text, graphics, logos, images, and other material on the Website. "Services" means the brand and strategy consultancy services we provide under a separate written agreement. "You" means the user of the Website.

3. Use of the website

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that breaches applicable law or regulation;
• Attempt to gain unauthorised access to the Website, its servers, or connected systems;
• Introduce viruses, malware, or other harmful material;
• Copy, reproduce, or exploit any part of the Website except as permitted by these Terms; or
• Use the Website in any manner that could damage, disable, or impair it, or interfere with others' use.

We reserve the right to restrict or withdraw access to the Website at any time without notice.

4. Intellectual property

All Content on the Website, including the "Vortex Retail Partners" name and logo, is owned by or licensed to us and is protected by intellectual property laws. You may view and print pages for your own personal or internal business reference. You may not otherwise reproduce, distribute, modify, or create derivative works from any Content without our prior written consent.

5. Our services

Information on the Website about our services is provided for general information only and does not constitute an offer or a binding commitment. Any services we provide are governed by a separate written agreement or statement of work between you and us, which will take precedence over these Terms in the event of any conflict regarding those services.

6. Fees & payment

Fees, payment terms, and deliverables for any engagement are set out in the applicable proposal, statement of work, or contract. Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date, and we reserve the right to charge interest on overdue amounts as permitted by law.

7. Limitation of liability

The Website and its Content are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the Website. We do not guarantee that the Website will be uninterrupted, error-free, or free of harmful components.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Subject to that, we will not be liable for any indirect, incidental, or consequential loss, or for loss of profit, revenue, data, or goodwill, arising from your use of the Website.

8. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Website.

9. Third-party links

The Website may contain links to third-party websites. These links are provided for convenience only, and we have no control over and accept no responsibility for the content, policies, or practices of those websites.

10. Privacy & cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which explain how we handle personal data and use cookies.

11. Termination

We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms. Provisions that by their nature should survive termination — including intellectual property, liability, and governing law — will continue to apply.

12. Governing law & jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction, except that we retain the right to bring proceedings in your country of residence where required.

13. Changes to these Terms

We may revise these Terms at any time by updating this page. The "last updated" date shows when they were last changed. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

14. Contact us

Questions about these Terms can be sent to legal@vortexretailpartners.com or by post to our registered office above.